Occasionally, users have reported receiving a disc from Netflix that is scratched or worn out and will not play in the DVD player properly. This may be frustrating for the renter, who has to report the problem with the disc and wait for Netflix to send another one.
Hundreds of Netflix customers have received cracked Blu-ray discs, which are slightly thinner than regular DVDs, suggesting a higher likelihood of damage during shipping.
For a while, only those who used Windows could stream movies from Netflix on their computers, and these users were plagued with constant streaming interruptions and poor video quality.
Some Netflix subscribers have reported that their movies never arrived. In some cases, this could be because the discs were stolen. In September 2009, a postal worker pleaded guilty to stealing 3,000 Netflix DVDs.
Netflix has been accused of "throttling" users, meaning it seems that if someone is a heavy user of the service, Netflix allegedly slows down shipments to the customer, so as not to lose too much money.