Check that you have a working high-speed Internet connection and that you have selected one of Capstone's Interactive books. If your computer has a Windows operating system, make sure you have Windows XP or later and that you are using Internet Explorer 6 or later or Firefox 2.0 or later. You'll also need to have the Flash Player 9.0 or later installed. If you have a Mac, you'll need the Mac operating system 10.4 or later, as well as Safari 3.0 or later, or Firefox 2.0 or later, plus the Flash Player 9.0 or later.
Make sure that your computer's volume is turned on or that your speakers are connected. Many computers have volume settings and may be set to "mute." Uncheck any "mute" settings. Try turning the volume up using your computer's settings.
Insert your CD-ROM into your computer's CD drive if you are using a CD instead of using the Internet to access Capstone's website. If the CD does not start automatically and you are using a PC, click the "start" button and select "RUN." Choose the "browse" option, select your CD drive and double-click on "ReadBook.exe," then click "OK." If you are using a Mac, double-click on the icon for the interactive book CD, then double-click on the book title name.
Call or email technical support at Capstone if you still cannot hear your interactive book. Email the company at [email protected] or call 1-888-728-1266 during business hours.