There are a few reasons why you might not be seeing captions:
* You might not have captions enabled. Check your settings!
* The specific show or movie you're watching might not have captions available. Though Netflix is constantly adding captions, some older or foreign-language content may not yet have them.
* You might have an issue with your internet connection. A weak connection can sometimes cause captions to not load properly.
* You might be using a device that doesn't support captions. Some older devices or browsers may not be compatible with Netflix's caption features.
Here's how to check if captions are available and how to turn them on:
1. Open the Netflix app or website.
2. Start watching a movie or show.
3. Look for the "CC" or "Audio & Subtitles" button. This is usually located at the bottom or top-right of the screen.
4. Click the button and select the type of caption you want.
If you're still having trouble, you can contact Netflix customer support. They might be able to help you troubleshoot the issue.