1. Administrative Tasks:
- Manage and maintain office records, files, and documents.
- Handle correspondence, including receiving, sorting, and distributing incoming mails, and preparing outgoing mails and reports.
- Provide administrative support to senior officials and other staff members.
- Assist in organizing meetings, workshops, and training sessions.
2. Clerical Duties:
- Enter and process data into computer systems, ensuring accuracy and efficiency.
- Prepare presentations, reports, spreadsheets, and other documents using office software.
- Handle data entry, data processing, and data management tasks.
- Maintain and update databases and records as required.
3. Communication and Coordination:
- Interact with stakeholders, including policyholders, employers, beneficiaries, and government officials, to provide information and address queries.
- Respond to phone calls, emails, and written correspondence in a timely and professional manner.
- Maintain effective communication with other departments and branches within ESIC to facilitate coordination and collaboration.
4. General Support Functions:
- Provide assistance in the procurement process, such as obtaining quotations, placing orders, and tracking deliveries.
- Manage inventory and office supplies, ensuring smooth functioning of daily operations.
- Handle basic accounting tasks, such as payment processing and preparation of invoices.
- Assist in the administration of various schemes and benefits provided by ESIC.
5. Customer Service:
- Resolve customer queries and complaints, providing accurate information and assisting them with their transactions.
- Follow up on customer requests and ensure timely resolution of issues.
- Maintain confidentiality and protect sensitive information related to employees and employers.
Overall, Multi Tasking Staff in ESIC plays a vital role in supporting the organization's day-to-day operations by efficiently managing administrative, clerical, and general support tasks. Their contribution ensures smooth communication, coordination, and customer service, thereby supporting the achievement of ESIC's goals and objectives.