1. Receiving: This is the first and most basic step of listening, and it simply involves hearing the words that someone is saying. This can be done either intentionally or unintentionally, and it can be either active or passive.
2. Understanding: This step involves comprehending the meaning of the words that someone has said. This can be difficult if the speaker uses unfamiliar language or concepts, or if they speak quickly or unclearly.
3. Remembering: This step involves retaining the information that someone has said in memory. This can be difficult if there is a lot of information or if it is complex, or if the listener is not paying attention.
4. Evaluating: This step involves making judgments about the information that someone has said. This can be done based on the listener's own knowledge and experience, or on their evaluation of the speaker's credibility.
5. Responding: This step involves communicating back to the speaker, either verbally or nonverbally, to indicate that the listener has heard and understood what they have said. This can be done in a variety of ways, such as asking questions, giving feedback, or simply nodding in agreement.