* Ratings: While the show had a dedicated fanbase, it never achieved the high ratings that CBS executives were hoping for. It faced stiff competition from other network dramas, particularly in its initial time slot.
* Production Costs: "The Agency" was an expensive show to produce, with its complex plots, numerous locations, and big-name cast members. CBS may have felt that the cost was not justified by the ratings.
* Critical Reception: While not universally panned, "The Agency" received mixed reviews. Critics found the show to be overly formulaic and predictable at times, and some complained about the characters' unrealistic actions.
* Network Strategy: CBS was undergoing a shift in its programming strategy, focusing on more light-hearted and accessible shows. "The Agency" didn't fit into this new direction.
* Creative Differences: There were reportedly creative differences between the show's producers and the network, which contributed to the cancellation.
While there is no single definitive reason for the cancellation, a combination of these factors ultimately led to CBS's decision to pull the plug after two seasons.