Open the e-mail program of your choice and select the option to compose a new message. Type in MTV's e-mail address for consumer feedback. The address is [email protected].
Briefly state the subject of the complaint in the e-mail's subject line. Use a short phrase that gives an idea of what the e-mail will address without sounding frivolous. If you were writing about a program, you may use a subject line such as "Problem With MTV Programming."
Start the body of the e-mail with a positive statement. This helps MTV realize that you are a valued customer who should be listened to. It also shows that you don't perceive the company as completely negative. This lends credibility to the complaint and gives the company a reason to follow up.
Start a new paragraph by announcing your problem as concisely as possible. Use the next few sentences to explain why your complaint is important. Indicate how the problem is probably affecting other MTV viewers as well. Stay polite and professional; do not insult the company or illustrate that you have an overall disdain for its product.
Give examples of a possible resolution to the problem. This is important in a complaint letter because it shows there is a way to resolve the issue for the betterment of all parties involved. Appeal to the company's profitability if possible. Don't make threats. Ask for answers, but leave the door open for the company to resolve your complaint without losing you as a customer. This prevents the company from seeing your complaint as a lost cause.
Start the final paragraph by stating your desire to continue enjoying MTV's products and services. Restate that you wish for this to be a positive communication with a positive result.
Close the letter professionally and add contact information, if you wish.