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How to Get off of Sports Illustrated's Automatic Renewal

Sports Illustrated often runs special offers where new subscribers are given several gifts and a promotional rate to begin a subscription to the magazine. A credit or debit card is usually used as a billing method for these promotional subscription packages. After the initial promotional subscription period ends, the magazine subscription automatically renews at the then-current annual price. This is done automatically without the need for the customer to do anything. Many customers have found it difficult to cancel and stop this automatic renewal process. Customers that are subscribed to an automatic renewal subscription can cancel the renewal from the Time Inc. website by contacting customer service or by calling a toll-free phone number.

Instructions

  1. Find Subscription Information

    • 1

      Locate a recent issue of Sports Illustrated that was mailed to the subscriber.

    • 2

      Find the mailing label. If the magazine does not have the mailing label on it, try finding another issue. If no issues have mailing labels on them, the magazines might have been sent enclosed in plastic wrappers, where the labels were attached.

    • 3

      Wait for the next issue of Sports Illustrated to arrive and save the mailing label.

    Cancel By Telephone

    • 4

      Call 1-877-747-1045. When making this call to customer service, have the mailing label from a recent issue handy.

    • 5

      Give the operator the number of the account when asked for it. The account number is on the mailing label. (See Resources)

    • 6

      Confirm the account holder's identity if necessary. The customer service representative might ask for various pieces of information to confirm the subscriber's identity.

    • 7

      Ask the representative to cancel the automatic renewal of the magazine subscription.

    Cancel Online

    • 8

      Navigate to the Sports Illustrated customer service page on Time Inc.'s website. (See References)

    • 9

      Log in to the website from the window on the right side of the screen. Subscribers can use the full information from their mailing label or their account number and ZIP code to log in.

    • 10

      Click the link to cancel a subscription. If necessary, subscribers can click the link to see when a subscription ends before canceling.

    • 11

      If the subscriber is unable to log in, customer service can be contacted using the form on the website. Fill in the information and check the "Cancel Subscription" box before submitting the form.

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