Who is the actress in herbal essences tousle you softly commercial that looks like Julia Roberts?

While the actress in the Herbal Essences "Tousle You Softly" commercial shares a resemblance to Julia Roberts, she is not actually Julia Roberts. The actress in the commercial is Lily Collins, a British-American actress known for her roles in films like "Mirror Mirror", "The Mortal Instruments: City of Bones", and "Emily in Paris".