Doors open an hour before the event. All exits are final so guests are not permitted to reenter an event. Vehicles are not permitted to wait outside. Radio City Music Hall suggests that you communicate with the driver via cell phone so you know when he pulls up to meet you.
According to Ticketmaster, Radio City reserves the right to inspect the packages and bags that people bring into the theater. The bag must be small enough to fit under your seat, because there is not a coat check for coats or bags.
Radio City Music Hall does not allow people to bring in outside food or drink. Concessions are available at all events. Alcohol is available at certain events, but patrons are not allowed to leave the building with the alcohol they purchased inside.
During the Christmas Spectacular, patrons may bring a camera to the theater but they may not take photos during the performance. During other events, the artist decides whether cameras will be permitted. Video cameras, audio recording devices, monopods, tripods, and telephotos lenses are prohibited at all times.
Patrons must be respectful of the people around them. Radio City Music Hall states that "any guest who interferes with the enjoyment of another individual during an event is subject to ejection from the building." People may stand if everyone stands at an event such as a concert, but they cannot stand on chairs or in aisles. They are not permitted to use offensive language, throw any object, or fight. Smoking is not allowed in any public building in New York City, including Radio City Music Hall. The venue does not allow signs or banners.
The Radio City Music Hall states that "for most events, all children who have reached their second birthday require a ticket to gain admittance." If a child does not have a ticket, he must stay on a lap and not take up a seat. If the event is geared toward children, all children who have reached their first birthday need a ticket. Booster seats are not allowed. If you lose your child, talk to an usher or a security officer.
Radio City states that all tickets are non-refundable and non-exchangeable. They do not often cancel events, but if they do, information is posted on the website.