- Reservation systems were developed using mainframe computers, providing automated booking capabilities.
- Terminal devices (CRTs or printers) were used to access the reservation system, connected to the central mainframe.
- These systems were primarily focused on flight reservations and inventory control.
1980s to Early 1990s: Green Screen Systems (GDSs)
- GDSs like Sabre, Amadeus, and Galileo emerged as the dominant players in the industry.
- Travel agents utilized these systems to make reservations for flights, hotels, and car rentals.
- Each GDS was a closed network, accessed only by authorized travel agencies and airlines.
Mid-1990s to Early 2000s: Internet-Based Systems
- The internet started to revolutionize the travel industry, enabling direct bookings by travelers.
- Online travel agencies (OTAs) like Expedia and Booking.com gained popularity.
- Airlines and hotels established their own websites for direct reservations.
Early 2000s to Present: Cloud Computing and Mobile Technology
- Cloud computing technology allowed reservation systems to move away from on-premise infrastructure.
- Mobile apps for smartphones and tablets expanded the accessibility and convenience of reservations.
- Social media platforms became integrated with reservation systems for marketing and customer engagement.
Current Trends:
- Artificial intelligence (AI) and machine learning are being employed for dynamic pricing and personalized recommendations.
- Blockchain technology is explored to enhance security, transparency, and decentralization in reservation systems.
- Voice-activated assistants and wearable devices are facilitating hands-free reservations and travel experiences.
Summary
The history of opera reservation systems demonstrates a continuous evolution, influenced by technological advancements. Mainframe systems gave way to client-server and internet-based reservation platforms. The integration of cloud computing, mobile technology, and emerging trends enhance convenience, personalization, and the overall travel reservation experience.