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How to Make a Complaint to Disney Movie Club

Disney Movie Club is an online membership club that has a minimum requirement of DVDs you must purchase in order to get new ones. You have the opportunity to decline videos that you do not want to receive, request videos you would like to receive and cancel your membership at any time. You are charged for each movie you are sent regardless of whether you ordered them or not, but according to Disney Movie Club you can return movies at any time and get a refund or decline them online before the movies are sent. The Disney Movie Club features a large variety of Disney movies that are available in stores for discounted prices.

Things You'll Need

  • Telephone
  • Internet
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Instructions

    • 1

      Call the Disney Movie Club Support number at 1-800-362-4587. Before getting angry or hostile with the operator, try to calmly explain the problem and ask if he will be able to remedy it. Remember, the more polite you are to the phone operator, the more likely he or she will be cordial in return.

    • 2

      Send an email to the Disney Movie Club webmaster. If you are not able to come to an agreement on the phone or do not want to wait for an operator to become available, you can email the Disney Movie Club by clicking on the "Contact Us" button at DisneyMovieClub.com.

    • 3

      Register your complaint by mail. Disney Movie Club's mailing address is P.O. Box 738 Neenah, WI 54957-0738. Write a letter explaining your complaint and include your name, email address, phone number and address.

    • 4

      Cancel your membership. If you are unable to settle your differences with Disney Movie Club, you can cancel your membership either on the Disney Movie Club website or on the phone at 1-800-362-4587. You will receive confirmation by mail that your account has been canceled. You may then register a complaint by contacting the webmaster by clicking on the "Contact Us" button at DisneyMovieClub.com.

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