Below is an overview of Leslie Horan Simon's professional background and accomplishments:
Career and Experience:
- President and CEO of Horan Consulting Group: Leslie Horan Simon founded her consulting firm, specializing in retail strategy, digital transformation, and brand building for both emerging and established companies.
- VP of Global Innovation and New Business Concepts at Amazon: During her tenure at Amazon, Leslie Horan Simon led transformative efforts in e-commerce, driving innovation, and customer engagement. She was responsible for launching new programs and concepts that significantly enhanced the company's customer experience and market position.
- Chief Global Innovation Officer at Starbucks: As the Chief Global Innovation Officer at Starbucks, Leslie Horan Simon spearheaded initiatives aimed at enhancing the customer journey, including the development of the Starbucks app, loyalty programs, and immersive in-store experiences.
- Senior Director of Innovation and Global Partnerships at Whole Foods Market: In this role, she focused on introducing new product offerings, improving the digital grocery shopping experience, and promoting sustainability and social responsibility within the organization.
Recognition and Contributions:
- Leslie Horan Simon is widely recognized as an industry thought leader and speaker, frequently presenting at business conferences and industry events on topics related to retail innovation, branding, and entrepreneurship.
- She has authored the book "Going Phygital: How Digital-First Retailers Can Create Boundaryless Customer Experiences," where she shares insights on the convergence of physical and digital retail and provides strategies to enhance the modern customer journey.
- Leslie Horan Simon actively engages in mentoring programs, supporting aspiring entrepreneurs, and sharing her expertise to foster innovation and growth within the business community.
Overall, Leslie Horan Simon's contributions in the retail sector are marked by her track record of driving innovation, enhancing customer experiences, and successfully leading teams and initiatives across diverse organizations.