1. Enhanced Communication:
* Speed & Reach: Informal networks often spread information faster and more widely than formal channels, particularly in a large organization like Disney. This is valuable for disseminating news about projects, events, or even company culture.
* Open Dialogue: The informal environment allows for open and honest communication about issues, concerns, or ideas that might be uncomfortable to bring up formally. This can lead to better problem-solving and innovation.
2. Building Relationships and Collaboration:
* Cross-Functional Connections: Informal relationships can bridge departments and teams, fostering collaboration and knowledge sharing across the organization.
* Mentorship and Support: Informal networks provide opportunities for employees to seek advice, mentorship, or support from colleagues they trust. This can be particularly important for new hires or those navigating complex projects.
3. Increased Employee Engagement and Motivation:
* Sense of Belonging: Strong informal networks create a sense of community and belonging among employees, enhancing morale and motivation.
* Social Support: The informal organization offers a platform for employees to connect on a personal level, providing social support and reducing workplace stress.
Specific Examples at Disney:
* Cast Member Communication: The informal network plays a crucial role in communicating information about park operations, guest requests, and company policies among cast members.
* Idea Generation and Innovation: Informal discussions can spark creativity and lead to innovative solutions, particularly in areas like character development, ride design, or park experiences.
* Managing Change: The informal network can help communicate and manage change initiatives, addressing concerns and building consensus among employees.
Where the Informal Organization is a Real Asset:
* Theme Parks: The informal organization can help manage the complex flow of information and operations at theme parks, particularly during high-traffic periods.
* Creative Teams: The informal network can foster collaboration and idea sharing among artists, animators, and writers, driving creativity in film, animation, and television.
* Employee Development: Informal mentorship and support networks can contribute to employee development and career growth.
Important Considerations:
* Managing Rumors: It's essential for Disney to manage potential misinformation spread through informal networks. They can do this by promoting transparency and open communication through formal channels.
* Fairness and Inclusion: Disney needs to ensure that the informal organization is inclusive and fair, avoiding cliques or biases that could disadvantage certain groups of employees.
Conclusion:
The informal organization can be a significant asset to Disney, enhancing communication, fostering collaboration, and driving employee engagement. By understanding and managing the informal network effectively, Disney can leverage its power to improve overall operations and create a more positive and productive work environment.